This course smooths workplace misunderstandings and increases the effectiveness and satisfaction of your staff. Watch this sample video of one of Jean’s techniques.

“The Master Diplomat” class builds communication skills and guarantees insight and positive action. Expect a decrease in workplace grievances and an increase in productivity.

Participants will:

• Learn how to use the A-H-A toolkit for dealing with tough emotions that affect communication
• Practice proven techniques for building rapport with the most challenging personalities
• Enhance the ability to think and react quickly
• Identify cathartic ways to manage frustration and make room for creative solutions
• Practice the “OACA” model for diplomatic conversations
• Leave with an action plan to start improving workplace relationships immediately