Authentic Customer Service is designed to inspire a can-do customer service attitude in every employee.

Jean has a twenty-three year customer service background that started when she was a teenager scooping ice cream. Her attitude of service won her the first ever Customer Service Award given at Arden Realty, Inc. Jean has provided customer service training for industries including healthcare, technology, government and real estate. She is passionate about customer service and excited to bring her positive message to your team.

Topics include:

• Examining the three needs of every customer and how to fulfill them

• Understanding customer personalities

• Building rapport and trust

• Delivering terrific phone etiquette

• Staying positive

• Dealing with irritable or angry customers

• Recognizing the golden opportunity that every unhappy customer offers

• Understanding how the 80/20 rule applies to customer service

• Saying “no” tactfully

• Delighting the customer