Jean Franzblau

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  • Telephone Customer Service

    • Author: Jean Franzblau Consulting Blog
    • Category: Administrative Assistant Advantage, One Opinion
    • Tags: customer service, important, smile, telephone, understood, Welcome
    • 0 comments
    • April 26, 2010

    Telephone customers – like all of us – have three key needs. This video focuses on one of them: to feel welcome.

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