Jean Franzblau

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  • Telephone Customer Service

    • Author: Jean Franzblau Consulting Blog
    • Category: Administrative Assistant Advantage, One Opinion
    • Tags: customer service, important, smile, telephone, understood, Welcome
    • 0 comments
    • April 26, 2010

    Telephone customers – like all of us – have three key needs. This video focuses on one of them: to feel welcome.

  • Welcome

    • Author: Jean Franzblau Consulting Blog
    • Category: Welcome
    • Tags: Welcome
    • 2 comments
    • September 27, 2008

    I’m a traveling speaker, coach and seminar leader. My blog will include lessons and adventures on the seminar circuit. You can also find my newsletter, “The One Minute Note.” Welcome and thanks for visiting.

     

     

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