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Miracle in Bishop

I was in a rotten mood. I had been on four business road trips in a row the week before, and here was the longest trip of them all in front of me. I tried to talk myself into an attitude adjustment. Hey, I was in my adorable new Honda Fit. Life was just fine. It was...

Radical Customer Service

I was jetlagged at yet another airport. It was night three of my important, multi-city business trip. With this new client, everything had to be just right. I checked my luggage on a puddle jumper not realizing that I was supposed to pick up my bag plane-side. I...