• Preparing For Tough Conversations

    Here are a few tips about preparation. You will hear me mention WIIFM. That stands for “What’s In It For Me?” This is a great question to consider when preparing for a tough conversation. What does the other person stand to gain by hearing you?

    The Master Diplomat, Part 1

    A huge thank you to Terrence Wing at Liquid Learn for his steady camera work. You’re a generous, friend, Terry!

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Author Jean Franzblau Consulting Blog

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